Answer:  Treatment through the internet with out visiting the doctor's clinic personally is termed as online treatment. The communication between the Doctor and the patient is completed through various mediums like E-mail, Telephones, Chat, and Video conferencing from the comfort of his home or office.

Answer:  You can avail the services of a Physician even if he is situated across the globe. There is no time constraint; you can complete the case record at a time convenient to you. It gives you enough time to answer all the questions. It gives enough time to explain in detail about your symptoms. You do not have to wait in long queues at the clinic,100% confidentiality is maintained You do not have to take leave from the office to visit the clinic; you can visit the clinic at a time convenient to you. You can have the best treatment sitting in your comfortable atmosphere. Major breakthrough is no language barriers: You can communicate in many international languages. Online treatment breaks the time, space and language barrier.

Answer:  Yes , it is at par or even better than face to face consultation . In today’s busy world, where everyone is too occupied , stressed and has time limitations, technology has offered them to get themselves treated according to their own comfortable time through just a phone call, email and other web linked applications. It is not only time –saving , but also completely confidential, safe and convenient.

Answer:  

• The telemedicine service works mainly over the Internet.
• If the doctor needs to seek some clarification to help him close the information gap, he can contact the patient through a phone call or e-mail.
• Once the treatment plan is decided , the doctor prescribes on the basis of the case-history of the patient , and prepares a kit of medicines which are shipped to the patient.
• This kit contains the medicines that the patient might need to deal with emergencies or specific conditions that may arise during the course of the treatment - like pains, bleeding, etc.
• As soon as the patient receives the medicines instructions for using the same are provided by email. The patient keeps reporting back his/her conditions and accordingly instructions , which medicines to use when and how are provided.

Answer:  Homeopathy is the world’s second most prevalent system of medicine. The system offers treatment in most of the chronic ailments where there is no treatment in allopathy , with gentle and permanent relief. The medicines are simple to consume and are completely without any side effects. Homeopathic treatment requires a comfortable and healthy doctor-patient relationship which helps in dealing even stress related disorders which are permanently cured without any habit forming anti depression or anti-anxiety drugs.

Answer:  Solviva health is a one stop destination offering solutions for all health related problems, through simple modes of treatment. We offer natural , safe, effective and side effect free homeopathic treatment for all sorts of chronic and acute illnesses. We can be looked up with confidence by those who seek expertise , easy and effective alterations in their dietary habits for keeping them fit and free of diseases By opting our simple , safe ,cost effective modulations in the dietary routine any one can manage speedy recovery in their disease condition . Under Solviva we have made an attempt to offer expert counseling sessions for all psychological illnesses from the comfort of your home . These counselling sessions are provided by the expert psychologists of the region .We assure individualized attention and confidentiality. Solviva physcology gives a platform to all those who feel embarrassed and have social constraints to discuss their problems with their relatives and friends .

Answer:  If you have decided to go for Homeopathic treatment and want the most experienced and well proven healthcare then we are there to serve you at your doorstep. People who want to get rid of their chronic diseases , want to treat the roof cause of the illness and believe in the efficacy of homeopathy can approach us with confidence .We have made an attempt to provide one stop destination and single point contact for the best state –of –art services in Homeopathy, diet and physcology .
The natural and effective alternative modes of treatment are combined in a package that renders the patient to get everything whether is consultation, treatment, conservative self helps, diet modulations or physiological sessions( in case concern) all together in one go. When all the parameters to improve health are taken care together certainly speedy recovery will come much faster.

Answer:  In the first step you need to fill the consultation form, drop an e-mail or call on 8699-38-8880.

Within the next 48 hrs you will get a response and your appointment will be fixed depending upon the doctor schedule and your availability.

In the first consultation the doctor, will take a brief h/o of your illness, it is preferable that you must send the duly filled consultation form before the set appointment that helps the doctor to gather better understanding in the case concern.

Once the patient agrees to go ahead with the treatment as per the doctor’s consultaion, he/she goes to the payment portal and pays according to the plan charges.

The medicines shall be shipped 1day after the enrolment after proper review of the case by the doctors.

The delivery shall be done in 2-3days for domestic and 3-5days for international couriers through DTDC and DHL respectively from the day of dispatch.

The shipment can be tracked online on the official website of DTDC / DHL through the P.O.D. number.

In case of any issues regarding the delivery of the shipment , solviva health shall look into the matter and resolve it within 24hours of receiving the complaint.

Answer:  The registration process for online consultation and medicine is very simple. You just need to fill in the consultation form or drop an e-mail @ contact@solvivahealth.com or call us on 8699-38-8880 . Our patientcare executive will take up your query in case if you have called up and schedule a free assistance appointment with the concerned doctor within 48 hrs.

The appointment schedule will be done depending upon your convince and the availability of the doctor. It will be intimated to you through telephone/e-mail. On receiving a initial consultation for the doctor you will be guided the best possible cure in your case. The first consultation with the doctor is absolutely FREE. Thereafter you can select a plan, pay the required fee and get started.



Note: please do not forget to upload the picture of the lesions in case you want to consult for any skin ailment.

Answer:  Domestic patients can pay by directly depositing in the Bank Account. All you need is to pay INR 50 with the chosen plan. Alternatively you can pay through your Creditcard, Debit card or Netbanking by opting for payment gateway.

International Patients can pay through Paypal .

Answer:  The amount payable for treatment is non refundable and non transferable on medical ground. No refund shall be entertained for diet and psychological sessions once the patient has enrolled for a plan under these two segments.

Only in case , where due to any technical problem, Solviva health fails to deliver medicines , shall a refund be processed. The refunded amount shall be sent through a/c payee cheque in the name of the patient if he is major and /or in the name of the guardian/ parent if he/she is a minor within next 30days.

All claims and refunds are subject to the jurisdiction of Solviva health .

Answer:  We have specifically designed the software that enables a patient to assess the case record any time by just entering the registration code number. Under each case, there are simple and standard protocols mentioned according to the disease of the patient which can be filled easily . Once entered the protocols cannot be changed. So, it maintains the authenticity of your case progress and helps you gauge your own progress.

Answer:  We are the first online consultation site which helps you with a provision to give your follow up on the appointed date any time depending upon your convenience. All you need is to login with the registered patient ID , The case record will be there in front of you , in the column and date of the scheduled appointment all you need is to write your monthly follow up.

In case you want to have a discussion with your treating doctor you can call @ 8699-38- 8880 between 10:30 am-5:00pm IST or write us on oldpatient@solvivahealth.com

Answer:  Yes , sure Solviva health believes in complete transparency with our patients. The software is so designed that you can monitor your case follow ups and progress easily through the registration code number provided on completing your registration process.

Answer:  If you are a new patient please write to payments@solvivahealth.com. We will resolve the issue in next 24 hours with the best possible solution.

If you are a old patient please write to payments@solvivahealth.com with your Registeration ID. We will get back to you in next 24 hrs.

Answer:  The amount payable for treatment is non refundable and non transferable on medical ground. No refund shall be entertained for diet and psychological sessions once the patient has enrolled for a plan under these two segments.

Only in case , where due to any technical problem, Solviva health fails to deliver medicines , shall a refund be processed.

The refunded amount shall be sent through a/c payee cheque in the name of the patient if he is major and /or in the name of the guardian/ parent if he/she is a minor within next 30days.

All claims and refunds are subject to the jurisdiction of Solviva health .